Welcome to www.buddyandbone.com (the "Website"). Please read these Terms of Use (the "Terms") before using the Website. 

When you visit to www.buddyandbone.com and use any part of it you are agreeing to these Terms. If you do not agree with anything you read here, please exit this Website. You may not place an order through this Website unless you agree to be bound by our Terms, our Conditions of Sale (“Conditions”) and privacy policy.

  1. This Website is operated by Buddy and Bone Ltd. All content that you see here is owned by or licensed to us. It is not for commercial use, and unless we specifically agree, you cannot copy, distribute, publish or alter the Website content.
  2. Within the Website, you may find links or references to third party materials and websites outside www.buddyandbone.com. We do not endorse, authorise, or control those websites and therefore accept no liability in respect of the content or your use of those websites.
  3. It is a condition of your using www.buddyandbone.com that you have read and consented to the terms of our Privacy Policy This tells you how we use your personal information.
  4. Buddy and Bone Ltd makes no representations and we are unable to guarantee the accuracy of information on the Website. We do not accept any liability arising out of reliance on the materials on our Website. Any articles and materials displayed on our Website are provided for information only and are not substitute for qualified veterinary advice. We recommend that you obtain specific advice in connection with any particular query with which you may have concerning your pet.
  5. We may terminate your access to our Website at any time if we decide that you are in breach of these Terms.
  6. We may change any aspect of www.buddyandbone.com at any time, without letting you know. You agree to be bound by such updates and agree to visit this page from time to time to check such changes.


www.buddyandbone.com is a website owned and operated by Buddy & Bone Ltd (registered office 336 Queenstown Road, 101 Valetta House, Battersea, London, United Kingdom, SW11 8EP)


All designs, text, graphics and other contents or arrangements of this Website in whatever format belong to Buddy & Bone Ltd or its licensors. All rights are reserved. The Trademarks and logos displayed on the Website unregistered Trademarks of Buddy & Bone Ltd and its licensors. Nothing contained on the Website should be construed as granting, by implication or otherwise, any license or right to use any trademark displayed on the Website without written permission from Buddy & Bone Ltd or such third party that may own the trademarks displayed on the Website. By using the Website you agree to respect the intellectual property rights of Buddy & Bone Ltd and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website. You may, however, download material that is required for the sole purpose of assisting you in placing an order. Such downloaded material may not be used for any purpose other than to assist you in placing an order. You may not create any links to our Website from another Website without our express written consent.




We are legally obliged to send you an email to confirm that your order has been received and you may wish to print or save it for your future reference. The order confirmation will include details of your order, including your chosen delivery address. We will then send you a further e-mail to let you know that your order has been processed and dispatched by us. All orders for Goods are accepted when you receive an e-mail confirmation that your order has been processed. Please read our Privacy Policy for more information regarding our data handling policy.


All prices are quoted in Pounds Sterling (£) but are exclusive of delivery charges. All Goods are subject to availability and may be withdrawn at any time. We try to ensure that all prices on display on the Website at www.Buddyandbone.com are accurate. The price of an item is the price at head office on the day of your order. We reserve the right to change any price after you place an order but should we do so, we will inform you before we process your order and you will have the opportunity to cancel the order. However the correct price will always appear on the email that we send you when we have processed your order. Where Goods are discontinued or for some reason cannot be delivered we will contact you by e-mail or telephone to inform you of this. We will suggest an alternative item similar to the one ordered or we may have to cancel your order. Where this is part of a larger order, we will process and dispatch the available Goods to you in the normal manner. All payments must be in Pounds Sterling. We accept payment by Visa, MasterCard, American Express and PayPal, Apple Pay, Google Pay and Shopify Pay.


We will use all reasonable endeavours to carry out our obligations within a reasonable period of time. However, we will not be liable for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these terms and conditions by reason of any delay in performing, or any failure to perform, any of our obligations in relation to these terms and conditions if the delay or failure was due to any cause beyond our reasonable control. Except in respect of death or personal injury caused by our negligence, we will not be liable to you for any economic loss, including loss of profits, business, revenue, goodwill or anticipated savings or any special, indirect or consequential loss in connection with the supply of the Goods. No part of these terms is intended to constitute an exclusion of any liability which cannot be excluded under applicable law.